How long does shipping take?
Typical shipping windows are:
United States: 7-12 business days*
International shipping: 10-15 business days
P.S. This doesn’t include the normal 24-48 hours of warehouse processing time.
Due to the high volume, our current warehouse processing time is 1-10 business days, depending on the item you ordered.
How Can I Track My Order?
Tracking information is sent to your email when your order ships.
We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect.
Returns are accepted only under the following conditions:
- The return must be received by The Note Story within 7 days receiving the purchase.
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Our customer service team is always here to help you with your concerns. Send us an email and we will get back to you within 24 hours.